Shipping policy

SHIPPING & DELIVERY POLICY


Last updated July 18, 2024




This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://myglowora.com/pages/terms-of-service.



Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.


WHAT ARE MY SHIPPING & DELIVERY OPTIONS?


In-Store Pickup


Curbside pickup is available for All purchases. Pickups are available __________.


We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.


Free Shipping


We offer free In-Stock Products: Orders will be processed and shipped within 1-5 business days from order confirmation. Delivery times may vary depending on the destination and any delays caused by external factors. shipping on Eligibility: 1. Free shipping is automatically applied at checkout over 200 ron


Shipping Fees


We also offer shipping at the following rates:

Standard

Within 1 to 5 business days

For customers within the territory of Romania

19.99 RON



If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.


All times and dates given for delivery of the products are given in good faith but are estimates only.


1. Once your order is packaged, we will send an email with your tracking information. 2. During periods of high order volume, shipping times may be extended. In the event of a shortage or delay, we will notify you immediately. 3. The shipping cost is calculated after all product discounts have been applied. Payment Terms Upon successful order registration, the Buyer's account will be temporarily debited for the total amount of the purchased products. The Seller will only finalize the transaction and collect payment after confirming the order. Should any payment processing errors occur, the Seller reserves the right not to proceed with the delivery, but will promptly notify the Buyer of the incomplete transaction. While the Seller is not obligated to investigate the error, they will offer support within their operational capacity and responsibility. For online card payments, all transactions are securely handled by authorized payment processors. https://myglowora.com does not retain any card information.


DO YOU DELIVER INTERNATIONALLY?


Free In-Stock Products: Orders will be processed and shipped within 3-5 business days from order confirmation. Delivery times may vary depending on the destination and any delays caused by external factors.


Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.


ARE THERE OTHER SHIPPING RESTRICTIONS?


Shipping charges for remote locations will change.


WHAT HAPPENS IF MY ORDER IS DELAYED?


In case the ordered product is not available in stock before finalizing the order, the team at https://myglowora.com may propose similar alternatives in terms of appearance and technical specifications, if available. If no alternative is available for the initial product, the buyer will receive a full refund. In the event of technical errors on the https://myglowora.com website or in the management system, including human errors, leading to price adjustments resulting in an incorrect price compared to the average seller-set price for that period, the seller reserves the right to cancel the respective order. Customers will be notified via phone or email in this regard. The buyer understands and accepts that they cannot raise objections or claims regarding products ordered as a result of such errors. If there are delays in your order, we will promptly contact you and provide an updated delivery timeframe. Pre-order is a special form of ordering for a product that is yet to be launched and can be purchased before it becomes physically available in the seller's stock. The pre-order process is similar to a regular order, except for the delivery timeframe, which will be determined based on the product's availability and communicated to the buyer at the time of placing the pre-order or subsequently, if changes occur. The manufacturer reserves the right to modify the release date and price of the product without prior notification, allowing the seller to update this information on the website at any time. The seller may also adjust the initial terms of the pre-order, but only after informing the buyer and obtaining their agreement to the new applicable conditions.


For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.



INVOICE ISSUANCE


The Seller will issue an invoice to the Buyer via email for the Goods and Services delivered as per the terms outlined in the Order. It is the Buyer's responsibility to provide accurate information required for the invoice issuance in compliance with prevailing legislation. The Seller shall not be deemed at fault nor liable for penalties due to non-compliance with the initial conditions or for changes to the initial conditions of the pre-order, if such changes are imposed by new conditions provided by the Manufacturer. 



HOW CAN YOU CONTACT US ABOUT THIS POLICY?


If you have any further questions or comments, you may contact us by: contact@myglowora.com

  • Email: contact@myglowora.com